Warranty and Support
At Vertical Technologies, we stand by our products. If you are having problems do not hesitate to contact us. If your product does not function properly, our warranty and service agreements will cover you.
As part of the standard DeltaQuad service level guidelines, during your warranty period, we will support you to the best of our ability (within reason) on the following items;
- Hardware assembly support
- Software and control support
- Integration support
- Flight log analysis support when required
For more information please refer to Service & Support
A Fair Use policy is applicable on all Service Levels
Standard warranty period: 12 months
In a nutshell, our warranty states: If something breaks that should not have broken within the warranty period, we will replace or fix it.
And now, for the legal text;
Vertical Technologies warrants to the original retail purchaser of the DeltaQuad (the “Product”) that at the time of purchase this product is free from material defect in materials and workmanship. Should this Product fail during normal usage and conditions due to defective material or workmanship within the above stated warranty period from the date of shipping, or such longer period as is required by applicable law (“Warranty Period”), such defect(s) will be repaired or replaced at Vertical Technologies option, without charge for parts or labor directly related to the defect(s).
This Warranty extends only to consumers that have reasonably complied with the recommended maintenance schedules and guidelines set forth in the latest version of the Operation Manual. This warranty is void when any attempt has been made to hide or mask the flight time registration or logs. If the product incurred damage during flight, warranty will only be applicable when a flight log of such flight can be provided. The operations manual is published on https://docs.deltaquad.com.
This Warranty extends only to consumers who purchase the product from Vertical Technologies or an authorized reseller and is not transferable or assignable. This Warranty does not apply to: (1) Product subjected to abnormal use or conditions, accident (including without limitation, collision, crash or fire), alteration, or improper repair; (2) damage from exposure to moisture or extreme environmental conditions; (3) damage from use with any accessory, software or other product not expressly authorized by Vertical Technologies; (4) damage from external causes such as dirt, sand, battery failure, blown fuse, or improper usage of any electrical source; (5) use in violation of law or ordinances in effect in the jurisdiction in which the Product is used; (6) Custom ordered items such as camera gimbals or products intended as payload for the DeltaQuad UAV; (7) Items considered consumables such as LiPo batteries or propellers. (8) Vehicles operated, or not immediately landed after experiencing or indicating any failure or problem without the express consent of Vertical Technologies.
Vertical Technologies assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. Vertical Technologies makes no other warranties for the DeltaQuad, and makes no warranties for service, software, maintenance or support for non-Vertical Technologies branded products. Such products, service, software, maintenance or support is provided by Vertical Technologies “As Is” and any third-party warranties, products, software, services, maintenance or support are provided by the original manufacturer or supplier, not by Vertical Technologies.
Software is subject to their respective, separate software license agreement. A portion of the software contains or consists of open-source software, which you may use under the terms and conditions of the specific license under which the open-source software is distributed. You agree that you will be bound by any and all such license agreements, and that your usage of this product indicates your acceptance of those agreements. Title to software remains with the applicable licensor(s). In no event will Vertical Technologies be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the software.
THE EXTENT OF Vertical Technologies’ LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT PROVIDED ABOVE AND, IN NO EVENT, SHALL ITS LIABILITY EXCEED THE PURCHASE PRICE PAID BY PURCHASER FOR THE PRODUCT.
All products are subject to the general Terms & Conditions