Technical Support Specialist

Location: Duivendrecht, Noord-Holland

Start date: Effective immediately

 

Are you intrigued by cutting-edge technology?

Committed to customer service? Envisioning a future of rapid growth and skill development? If so, we want you on our team!

Who we are

DeltaQuad is a fast-growing Dutch UAV manufacturer with a global team and client base. Our UAVs, predominantly used for surveillance and mapping, reflect our pursuit of technological evolution and commitment to our customers. As our UAV popularity surges, the volume of our customer interactions does, too. This is where you come in.

Your role

As our technical support specialist, you will be the bridge between our technology and its users. On a day-to-day basis, you will:

• Offer impeccable technical support via phone, email, and live chat and maintain logs of interactions in the CRM (HubSpot).
• Prioritize, analyze, and troubleshoot complex tech issues (and yes, you’ll have a team by your side).
• Document support operations, frequently asked questions, and an internal knowledge base.
• Provide commercial assistance to existing clients while cooperating with the sales team.
• Collaborate with various teams and ensure our clients’ feedback resonates within the company.

Your overarching goal? Ensuring customer satisfaction. This includes proactive communication, refining the customer journey, and meticulously documenting support operations. Given our international footprint, your communication prowess in English will be pivotal. Moreover, recognizing the nuances of different cultures and time zones will be key.

Who you are

• A communicative self-starter with a drive to grow, elevate processes, and solve problems
• Equipped with an MBO+ educational background and an eye for technical insight (assembly, mechatronics, electronics).
• Someone who thrives in a team yet can spearhead tasks solo.
• Fluent in English. Bilingual skills, especially in Spanish or French, are a bonus.
• Previous experience in technical support is highly welcome.
• In possession of a driver’s license.

What’s on the table

• A vibrant role in a fast-paced global company.
• Comprehensive training on our UAV technicalities.
• A stimulating 40-hour workweek.
• Space and budget for professional growth.
• An attractive salary.

Ready to embark on this journey? Share your story and CV with us at [email protected]. We’re eager to know you!